St. Joseph Center for Outpatient Surgery ("Facility") complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, disability, source of payment, age or sex.

It is the policy of the Facility not to discriminate, exclude people or treat them less favorably because of race, color, national origin, disability, source of payment, age or sex. The Facility has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the Civil Rights Act of 1964, Title VI Regulation 45 C.F.R. Part 80, Section 504 The Rehabilitation Act of 1973 Regulation 45 C.F.R. Part 84, The Age Discrimination Act of 1975 Regulation 45 C.F.R. Part 90 & 91, The Education Amendments Act of 1972, Title IX Regulation 45 C.F.R. Part 86, and Section 1557 of The Affordable Care Act Regulation 45 C.F.R. Part 92.

The Facility:

Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats).

Provides free language assistance services to people whose primary language is not English, which may include:

• Qualified interpreters
• Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the facility at 816-364-9992.

For additional information, please contact the Administrator at 4510 Frederick Blvd., St. Joseph, MO 64506, (816)-364-9992, TTY 7-1-1, who has been designated to coordinate the efforts of the Facility to comply with the above-referenced laws and regulations.

If you believe the Facility has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Nuehealth Compliance Officer
PO Box 7010, Overland Park, KS 66207
Toll Free: (866) 215-4363
compliance@nuehealth.com

You can file a complaint by contacting the Missouri Department of Health and Senior Services (DHSS) by calling the State hotline at (800) 392-0210, calling the Bureau of Ambulatory Care at (573) 751-1588 or sending an email to BAC@health.mo.gov.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), electronically through the OCRs Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.